His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) said Scotland Yard must make urgent improvements as it published its findings, just days after Sir Mark Rowley took over as Commissioner.
The force said it was “committed” to tackling the problems highlighted in the report, with new Deputy Commissioner Dame Lynne Owens saying their pledge to London was “more trust, less crime, high standards”.
The watchdog graded the force as inadequate in the way it responds to the public, and found it required improvement in investigating crime, protecting vulnerable people, managing offenders, developing a positive workplace and making a good use of resources.
The force was judged as adequate in two areas of its police work – but only found to be good in one other.
The Met was put into special measures by the watchdog three months ago amid “persistent concerns” about its performance, together with incidents which “raised issues around confidence and trust”.
Inspector of Constabulary Matt Parr said the report raised “serious concerns about how the force responds to the public and the level of understanding the force has about its demand and its workforce”.
He said the pressure should get higher in the way it responds to the general public, with call dealing with groups not in a position to reply rapidly sufficient and that it was not correctly documenting the selections of victims to withdraw from an investigation or to settle for an out-of-court disposal.