The Ghana Revenue Authority (GRA) has blamed charging entities for wrongful deductions with the E-levy implementation.
The Authority said although some prospects have up to date their information with charging entities, the entities have failed to do similar with the GRA.
“We are aware of these wrongful charges. The good news is that there is an avenue for customers to make complaints when there are wrongful charges.
What we have also noticed is that customers have gone to the charging entities, especially the banks, to update their information, but the charging entities have failed to update same with GRA,” Head of Project Management at GRA, Isaac Kwabena Amoako said in a media interview.
Mr Amoako thus urged individuals affected to report to their charging entities for a refund.
“Anyone who has been wrongfully charged has an obligation to report to their charging entities.
They are not supposed to reach out to GRA. Coming to us means that you are reporting the charging entities,” he added.
Meanwhile, he said prospects can report to the GRA after they’ve reported to the charging entities however haven’t gotten the specified outcome.
Some Ghanaians have taken to social media to complain about illegal expenses on their transactions, although they’ve efficiently linked their Ghana Card particulars with their SIM playing cards.
However, the GRA has absolved itself of any blame.